Air India
Bad treatment by purser

I was travelling from kochi to chicago o' hare on 08/16 on flight ai 127, with my family. 3 kids (infants) and my wife. The immigration dept in new delhi airport was so slow and indifferent, we had to wait in the que for 1 hr and half to pass the immigration section. No priority for families with infants or senior citizens.

The worse thing happened in the flight. After all these torture at the airport, they gave us seats in 3 different places in the plane. My infant child was completely exhausted and was crying loudly. So i just went to the back of the plane ans sat in a seat which was vacant, not realising it was the crew's seat. After a while the crew started serving food and a purser came and very rudely told me to just get up from the place." you just get up right now and go to your seat." it is the crew's seat. He talked to me like a criminal. I informed him that i was not going to sit there forever but until the child stops crying as it was bothering the other passengers. But he became very furious and very disrespectfully told me just get up and go to your seat or you will be charged with misbehaving in airplane... His behaviour was very discriminatory and very demeaining.

I have his name: mr. A. Lutfi. I hope the air india management (minister vayalar ravi and air india md mr. E.K. Bharatbhooshan) take note of this. He appeared to have been under some influence. I complained to his supervisor and she told me he talks to everybody like that.

Company: Air India
Country: USA

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