HomeDirectUSA
Poor Customer Service, Delays, Long Hold Times, Etc

My spouse and that I bought a brand new Television from Vanns through Amazon.com. The selected provider was sadly HomeDirectUSA. Sometime after our purchase, we obtained a contact needing us to plan a shipping with HomeDirectUSA. There have been coaching for a web-based procedure but after attempting for a while, we chose to phone-in whilst the online choice was badly come up with and quit several questions unanswered. Upon calling set for the very first time, the store time was EXTREME. It had been around 45 minutes before achieving a realtor. The support could choose just Thursdays for that shipping and we were informed we would obtain a ask Thursday using the dreadful "screen" of shipping period. I directed them of the telephone number change and offered them two updated cell phone numbers. We extended to get emails seeking us to routine shipping despite shipping was planned. Soon after we did not obtain any calls on Friday, we called in again on Friday—your day of anticipated shipping. Once more, store occasions were extreme—around 45 minutes. We were educated they named and quit messages on Friday. We unearthed that these were calling the incorrect telephone number and didn't call the figures we'd provided them during our first phone. Then they directed us that people would need to delay another week till getting still another demand the "screen" of shipping period. No conditions were obtained because of their disappointment, no versatility on the component. Their service and support is horrible. Beware!

Company: HomeDirectUSA
Country: USA
Site: homedirectusa.com

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