Monro Muffler and Brake
Charged me for repair that was never done

Needed an exhaust gasket replaced. Noticed the next day that there was an exhaust leak EXACTLY where the original one was but only this time there was some sort of gray cement sealant put around the seam. Went to the store to discuss with the manager and no one was there even though it was to open @ 7:30am and it was almost 8am. Called another location requesting for the DM to call me. Made an appt for the vehicle to be looked at on 8/27 by that location, at that time.
DM, Jeff Hudson, called me and I told him what I felt was wrong, that the repair wasn't completed. He hung up with me, called the store to get their side. Once he called me back he was rude and wouldn't let me talk saying that he believed his employees (dealt with John Braden Jr) did their jobs. I said I was going to take it to another location and as long as theysaid the gasket was replaced and there was another issue, I would have no problems.

Company: Monro Muffler and Brake
Country: USA
State: Ohio
City: Akron
Address: 588 west waterloo rd
Phone: 3307530305
Site: monro.com

  <     >