ANPAC Insurance
Incompetent

The complaint form says "Auto Insurance" but actually my complaint includes home & auto insurance.in two years ANPAC raised my home insurance premium by about 80%; 20% in one year and 60% this year. They couldn't, or wouldn't tell me why and ignored two requests for information. MAN, I REALLY HATE being treated like I don't exist, especially when I am paying someone else for service. I have never filed a claim, home or auto. It's strange because they didn't raise the premium on my rental house, which is just down the street. So I cancelled the policies for the two houses. I had previously cancelled the auto policies because ANPAC's auto insurance rates went through the roof. Only policies left are for an RV and camper trailer. So I inquired about why my RV premium was stated as $155 in the bill they mailed and $191 when I went to pay it online. "Oh, you didn't 'rate' a driver with the RV." DUH! You didn't ask that question of me when I applied for the policy, and you didn't CATCH the ERROR for several years. LOL!!! In retrospect, I'm surprised they didn't try to get me to pay the retro charge that they forgot to collect. To top it off, they told me the RV policy would go up again because I would lose the "multiple policy" discount. Like, by now I care! So I asked them to cancel the RV policy on 8/1. They can't even follow a simple instruction; they cancelled it today. Oh, well. Got a much better rate for the autos and the homes and am paying less than I paid TWO YEARS ago.
Oh by the way, ANPAC, my annual total expense for insurance is over $2400 and I HAVE NEVER FILED A CLAIM. So you lost a very valuable customer because of your greed and incompetence.

Company: ANPAC Insurance
Country: USA
State: California
City: Santee

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