Chrysler - Plymouth -Jeep - Daimler
Daimler-Chrysler Palace, Chrysler Plymouth-Jeep failed to accurately and completely investigate consumer complaint. Misdiagnosed cause of transmission failure. Rip-off!

In February I took my 1999 Dodge Intrepid into the dealership for service because the transmission was making a whining noise and slipping.

The Chrysler Dealership stated the cause of my problems were leaking 1/2 inch diameter transmission cooler lines. However, their diagnosis was based completely on an external transmission inspection - no internal diagnosis was made. I was told these lines were not covered under the service agreement and would cost $750.00 to repair. I declined the repairs.

My transmission did on fact fail in March and it was taken to a licensed transmission specialist for repair. At the transmission specialist, the diagnosis was that the failure originated from the Low Reverse Piston Hydraulic Internal or "D" Ring, a "warranted" part. At this point, Chrysler refuses to acknowledge that the "External Inspection" at their dealership may have been inaccurate and I am, for the moment, out $1850.00. What can I do??

Company: Chrysler - Plymouth -Jeep - Daimler
Country: USA
State: Michigan
City: Lake Orion
Address: 3800 S. Lapeer Rd., Lake Orion, Michigan 48359
Phone: 2483932222

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