Fidelity Warranty Services, Inc
Refund of Remaining Warranty Balance Stalled After Document Demands

My wife and I purchased our VW CC sport in 2010 from David Maus VW of Orlando, where we were pressured to buy and bought an extended warranty from Fidelity Warranty Services, Inc., of P.O. Box 8567 of Deerfield Beach, Fl. We found out after a year of owning our car, that Fidelity had a very bad track record of supporting and honoring its warranty commitments "according" to what is written on the WEB about it. We therefore, decided under the terms and conditions of the Fidelity Warranty Services, Inc., T&Cs to obtain a refund for the remaining pro-rata portion of our remaining benefit which we had paid $1776 upfront for... The remaining refund owed to us was $1137. Fidelity called us demanding additional documents which we supplied their very rude person by the name of "Annata" and the company has stalled... And stalled... in giving us our money back which they are required to do under contract. Worse yet, this company really doesn't exist as a real firm. It operates under a P.O. Box out of a "mail drop" in Deerfield Beach, FL, and the person they have assigned to work their claims is a contract employee of South East Toyota! There is not Fidelity per se, except by corporate filing, other than the P.O. Box... So beware if you plan on buying and wasting your funds. Get a real company that delivers and provides good customer service. We sure are disappointed by both David Maus and Fidelity. Hopefully, the State of Florida Department of Consumer Affairs will be able to help us get our money back. Buyer beware!!

Company: Fidelity Warranty Services, Inc
Country: USA
State: Florida
City: Deerfield Beach
Address: P.O. Box 8567
Phone: 8778000286

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