Ford South Africa
Poor Service - Cassey's Ford Springs Ford Territory

TrevorAllen
07-07-2011
6

Dear Sirs,
I am terribly disappointed in the service I am receiving from Casseys Ford in Springs.
I am the owner of a Ford Territory. On the 21st of August I extended my Fordprotect
Maintenance Agreement for a contract period of 60 months and the kilometre coverage
from 90 000 to 120 000. The cost of extending my cover was R15 200,00. Since then all of

The problems I have had with the vehicle (and they have been numerous) I have been told
by Casseys that the bills are for my account, as my maintenance agreement has expired!!!
The vehicle has done about 104 000 km. These problems include;
1) Faulty throttle body, causing the vehicle to cut out in traffic.
2) After reporting a suspension problem, a “ball-joint” was replaced. The next thing,
the left front wheel fell off; fortunately, in the forecourt of a petrol station and not at

Speed! The costs for towing and hiring a car for over a week, for my account! Somehow,
the bill got reduced from R16 000 to R 5 500 odd, after I complained.
3) The car then seized in all-wheel drive and could not be driven forwards or backwards. It had to be winched onto a flatbed with tyres protesting. I was later told that the car was driven off the flatbed, and no problem could be found!
4) After pointing out that there was severe brake shudder over the last four services to no avail, the service manager finally conceded that he had witnessed the problem and repaired it using second-hand skimmed brake discs at no cost.
Since experiencing these problems, I have searched the Internet and found many reports
worldwide of similar problems in Ford Territories from 2004 models to 2008.in many cases
Fatal accidents have been reported!!! This is my second vehicle and is used to transport my

Children to school. We are becoming increasingly too scared to drive the car.
What are the Legal ramifications if someone were indeed killed or injured?
Could somebody senior in the Ford Head Office please contact me urgently?
The Dealer principle, Mr Hennie Brits, could only respond by slamming the phone down on me
because I called him a liar regarding the validity of my cover.
Regards,
Trevor B. Allen.
Managing Director,
Intuthuko Group Holdings (Pty) Ltd.
Email: trevor@intu.Co. Za
Cell: 0824532060