U-haul
Confiscated truck Ripoff WITH NO CAUSE and unloaded ALL my stuff into parking lot

Here's the complaint letter I sent U-haul with no resolution by them!...

I rented a vehicle pick up truck with A CREDIT CARD for moving purposes. My contract was to return the vehicle on the 23. I could not move because of rainy weather and had the truck until the 24th. I attempted to call the dealer on the 24th and the 25th to extend my contract. I had no luck. On the 26th I called U-haul due to a dead battery. They assured me of assistance within the hour. THREE hours later, assistance FINALLY arrived.

However, I was told that the contract was up and that they must take over the vehicle immediately. That they could not give me a jump. I contested due to my being in the middle of my move, having a loaded truck, and my not being done with the truck.

I was not irrational or unreasonable. It was after business hours. The VERY RUDE dispatcher on the phone refused to allow me to talk to her and connect me with whoever at U-haul that she claimed was giving the order to confiscate the vehicle.

When I pleaded to not confiscate the truck, she had the police called and told me that I would be arrested for stealing the vehicle!

I was appalled! I tried to explain to her that the rain delayed my move; I have witnesses that I explained to the dispatcher that:

1. I attempted to call the agent/dealer with no success

2. It was on a credit card in good standing;

3. I wanted to extend the contract

4. Was willing to pay any extra charges

5. All my belongings were loaded on the truck

6. That no one attempted to CALL ME or my brother (the credit card holder).

I was REFUSED the opportunity to speak to the U-haul contact who she claimed was telling me NO! What kind of policy is this? I understand policies are put in place to protect your company—HOWEVER, things should be analyzed by a case-by-case scenario.

It was on a CREDIT CARD!!! It was apparent that I was not attempting to steal any truck. Threatening me with an arrest was OUT OF LINE.

Not allowing after hour contact with "whoever is in charge of decisions" is nonsense. If there is a person who can tell me NO, then that same person can also tell me YES! Passing the buck and delegating authorative actions to those with NO authority is not FAIR to the customer. I was so TIRED of hearing the tow truck driver tell me that he was "only a tow truck driver." Why would I call U-haul for a jump start if I was trying to STEAL the vehicle?

So, as a result, I was forced to unload the truck into the middle of a condominium complex parking lot. A police officer did arrive, stated there was no legally binding crime committed, saw that I was being reasonable and cooperative, and then he left.

Now, I am to be billed for the days I had it, plus mileage, plus towing fees? And I DIDN'T EVEN GET TO COMPLETE MY MOVE!!! I am so OUTRAGED. I don't believe HUMILIATION is a service your company provides.

I want some CONTACT from your company. This is a must. I don't want to be charged for any of this. I feel the humiliation, the THREATS, and absolute REFUSAL to negotiate a fair solution with me validates this request. I was left in a parking lot with all my furniture and belongings, at night, in the rain, with no transportation!

sincerely,

unsatisfied custome

Company: U-haul
Country: USA
State: California
City: Long Beach
Site: www.uhaul.com

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