Ford Fusion
Warranty Denied Windshield

Our 2011 Honda Fudion acquired a TENSION BREAK inside it as the vehicle was sitting still in a parking lot all day long. I arrived in from function and noticed the break and named Paramus honda ASAP. The support supervisor Anthony looked over it and decided that it had been actually a strain crack. He assured the dealer and Honda might substitute it under GUARANTEE. I created a scheduled appointment to possess it changed and decreased the vehicle off for mentioned function. After having my vehicle for half of a week they explained to get my vehicle and also the window wasn't set or could it be set by Honda, until I settled for this. I questioned why, and was informed Honda refused the guarantee. When questioned why again, Anthony proceeded to inform me the image they required to deliver into guarantee division refused the state. I questioned why he did not have a image your day I introduced the vehicle in and he explained it'd be set under warranty. He did not have a solution, but guaranteed me next time something similar to this occurs he'd have a image for guarantee then. I had been informed there is nothing anybody might do for me personally, however they were sorry that I'd need to purchase a brand new window. I had been about the telephone with Anthony and Honda custmer relationships for over per month. However no window. They've since actually ceased rturning my calls and that I am compelled to purchase a brand new window as that one has index webbed over the whole window and that I worry for my saftey. I don't need this window to topple and drop in on me while I'm operating and trigger me with an incident. Thanks ford to make my choice on my next New-Car. It'll not be considered a Ford because they don't stay behing their item, or do their sellers remain behind their items they market. I'm really dissatisfied using the dealer in addition to Honda corporate at the moment. Richard Keim.

Company: Ford Fusion
Country: USA
State: New Jersey
City: Paramus

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