Eastern Automotive Group
Eastern Motors Sold Me an Inoperable Beauty

I purchased a used car from Easterns of Rockville and experienced problems with the car from the first date of purchase. I returned the car within 24 hours because the horn and lights kept going off when the car was turned on. Each time that I returned it, Eastern's kept the car for several days, a month the last time, and would return the car only to have the problem occur again. On the last repair, I refused to pick the car up because the dealerships warranty had expired and I knew that I would assume responsibility for the repairs if the problem should occur again. I contacted the lienholder and explained the problem and asked if I could get another car or the loan rescinded.

They advised me to work with the dealership. Easterns refused either option. Two months later, the lienholder contacted me to inquire about where the car was, and I told them the dealership had it. Easterns reported to them that they did not have it and I was advised to file a police report. Easterns was able to find the car, but the lienholder had to send a tow truck to get it. I never saw the car again, but for the past 3 1/2 years, I've been in litigation with the lienholder for the balance of the car loan and unfair sales practices between the dealership, the warranty company - for a warranty that they said I had to purchase, but could never use, and the 3rd party collection agency that the leinholder has sold my account to for the unpaid balance on the loan... FOR A CAR THAT NEVER WORKED!

In march of this year, I was finally able to get another car but not in my name. As a result of this case, I have had 80 inquiries from attempts to purchase a car to replace this one. This nightmare has ruined my credit and my faith in auto dealerships.

Company: Eastern Automotive Group
Country: USA
State: Maryland
City: Rockville
Site: easterns.com

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