Air India
Unprofessional checkin agents in EWR

After enduring a long line of passengers waiting to check in for the Air India flight to AMD, it was finally our turn. The check in agent was Ms. Radhika Patel. She was rude and did not like ineracting with people. There was no greeting, or smile, demanded tickets and passports. Did not want to answer any questions. Did not want to put in meal requests. My wife had a question on baggage, which instead of answering, she beckoned with her hand for us to leave the counter.

While Air India is attempting to revamp it's image and services to lure more business, it's employees, especially those working for the airline outside India. Fall short in their roles. We are compelled to think twice before booking another flight on Air India.

Company: Air India
Country: USA
State: New Jersey

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