Allegiant Air
Poor customer service

On Sunday, May 22 an air travel ticket was bought in the revenue table in Colorado Springs, CO Airport. Trip was planned for Friday, May-23; from Colorado Springs, COMPANY to Vegas, NV. We reached the airport and went instantly towards the revenue table, where the solution was bought, but there was nobody there. Using the schedule # and trip verification which was delivered to me via email at hand, we subsequently proceeded right down to the entrance region. Today please bear in mind that I'd leg surgery per month before therefore working and sometimes even strolling in a extremely fast speed is actually difficult at the moment.in the protection entry towards the gates we were informed we couldn't enter until we'd a solution at hand, the trip was preparing to panel, therefore the only point we're able to do was to return as much as the revenue table and make use of a paging program the airport has available. Our child and that I created our long ago as much as the revenue table and discovered the telephone used-to create websites. After being placed on store for roughly 5 minutes, I had been associated with a woman in the boarding table (in the entrance). I told her that people have there been waiting, my child had her one carry on carrier at hand and we had a need to access it the trip which was preparing to panel. After speaking with the woman about the telephone for 5-10 units, I had been informed that people had overlooked the trip; there is nothing that would be completed. The full time was today 1825. The trip was planned for 1850.

I then waited in the revenue table for a worker to come back to determine if we're able to reschedule for that next available trip. Rudely, I had been informed “no, you have to contact the telephone number shown on the internet-site”. I created the telephone phone as directed and was voiced to like I had been an idiot. All of the woman about the telephone might do (her title was Shalon), was estimate the plan. That guests should be there atleast 30-min. Before the trip. I attempted to describe to her that I recognized the plan, that people have there been 30-min. Preceding, nobody was in the table. I had been again advised of the plan, enjoy it was a saving or anything which was all she might claim. Then I had been informed I'd to email (processing online doesn’t ensure it is towards the correct people evidently) a or problem to some p.O. Package in Vegas. Someone may react in 4-6 months but odds weren't great, you will find no breaks or discounts for lacking a trip. Our child wouldn't have overlooked her trip if someone was in the table the 30-min. Preceding like they keep speaking.

I tried to feel the correct string to speak the problem but was handled just like a second-class person. I really wish this isn't just how that Allegiant snacks the military as well as their people. I'd aspire to have solved the problem without going right through this method but my palm was compelled to obtain anyone to hear that may do significantly more than read me the company’s boarding plan.

Company: Allegiant Air
Country: USA
State: Colorado

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