Westway Ford Irving, Texas
Service Dept. Does not honor appointments or committments

I called Westway Ford on Monday and made an appointment for a front brake job and front end alignment on my 2001 F350 for 12:30 pm on Wednesday.

Thay told me it would take an estimated 3 hours and they coould taake me home and back via courtessy van.

I delivered the truck at 12:15pm and they did in fact take me home.

I called at 4:00pm to check the status of the vehicle. I was told they had not even started the work. They wanted the truck overnight. I told them I had to have it the following day, to which they replied, I could come get it.

No explanation was given for not doing the work, but they did want to know if I wnated to"reschedule"... After one day wasted I made an appointment with another local dealer.

Company: Westway Ford Irving, Texas
Country: USA
State: Texas
City: Irving
Address: Airport Frwy, Irving, Texas

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