GM Cadillac
Parts customer service

I've 1999 Cadilla Seville SLS. Vehicle quit operating since January. I got the vehicle to nearby car store to obtain it fixed. Nevertheless, the technician discovered the vehicle problem-related towards the component accessible through Cadillac dealer-only. The vehicle got transportation to Cadillac seller for fix on Feb. Components returned order and waiting game started since.

Components on back order is "theft-deterrent component"

Every week, I named to check on position of back-order.

Seller parts department can't hand out the available day since GM do not hand out this product back-order status.

In March, we obtained accessibility to the component. Seller got reply from GM dealer.

Middle of may

It had been really annoying. But, there's no additional option but, watch for the component.

I called back elements middle for shipping position in May. They maintain requested me call-back following day to find out more for couple of days.

Today, on July 3rd after quantity of telephone discussion, seller advised it'll not be accessible until end of July.

I wonder how a lot more months or weeks do I've to hold back for this components.

Cadillac

American vehicle

Status national vehicle

I am aware some components or ALL areas of status National car are produced over-sea. Nevertheless, think about customer support?

GM cannot actually supply accessible day for back-ordered components?

Is GM actually provide darn about their status?

Company: GM Cadillac
Country: USA
State: Illinois

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