Owasco Rv
Refused to return money

My boyfriend and I gave the saleswoman $1000 to hold a trailer that they only had 3 left of. (the first lie) We told her (Karen) that we wanted to shop around a bit and still needed to secure financing. She told us that if we brought in $750, she would hold it for us. (Thursday)

While going over numbers with Karen we asked her if she could give us a detailed paper outlining the costs of the trailer, she said the paper we were signing to show proof of our money she received would show all cost details. During that time we told Karen that if we got financing it would likely be in my boyfriends fathers name. Karen asked Mike to sign his fathers name to save paper work in the future should the financing work out that way.

We tried to get Karen to match a price we got in a different city, she could not unless we got it in writing so we said we would be coming back to pick up our deposit. After a couple phone calls, Karen finally said she would leave our deposit with the RV Manager as we were coming up Tuesday.

We live an hour and a bit away from Owasco, and couldnt make it back up to pick up our money until the following Tuesday, 5 days later, and we were told by the RV manager that we were not getting our money back, we signed a contract. (boy did we get suckered into that one)

After a couple of hours of trying to prove we had every right to our money back due to the "contract" we had signed, the manager still said no, he infact said that they would rather screw us out of a thousand in the hopes of getting a sale then give us our money back. We proceeded to tell all of the potential customers in the showroom what Owasco was doing to us.

Reasons for stating we were entitled to our money back:

1. Ethics 2. Signature is not that of the person named on their"contract" (which we were tricked into signing) 3. The salesperson agreed to give us back our money (contract states if we agree, contract is void and any deposits are returned) 4. No authorized rep signed the copy 5. Its the right thing to do.

We have since been offered a $500 in store credit, then a $1000 in store credit, and we are obviously not impressed. If we had have been greeted in the first place with an apology and the same offer instead of utter disrespect and lack of humanity, we may have accepted their offer.

3 weeks later, and they are still REFUSING to give our $1000 back.

Discusting!

Our next step was to complain to the BBB (alot of good that does) and then post something on rip off report. After that, we're taking them to small claims court. If anyone has any advice... Please help... If anyone is shopping for a trailer... Dont go to owasco!!!

Company: Owasco Rv
Country: USA
State: Ontario
City: Whitby
Site: owascorv.com

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