Texas Direct Auto
Worst Staff Eve

I was told by my company to find a good, used cargo van under $10k. I found one online at the TDA website, a 2006 Chevy Express with under 70,000 miles. I was puzzled, as the salesman Rodney said I was required to put down a non-refundable $500 deposit. Apparently, if you don't like the car you want to see, they require you to pick something else, or they just keep the money! Scam! Any rate, the van looked good, so he took my credit card info and said to come by around 4 so the van could be cleaned. I got there at 3:30 hoping it'd be done early.

At 6PM they finally brought it around, and it was filthy! It had 4 dry-rotted tires, and one went flat on me during the test drive! The right turn signal was out and the cargo door didn't open. However mechanically the van was sound. I limped it back to the lot and told Rod it was a go if they repaired everything. I finished all the paperwork and Rod said they needed to order a part, the car would be ready by noon the next day. Having been burned by them before, I called at noon and guess what his reply was?"Van will be ready by 2, we are cleaning it"

So, I roll in at 2:30. Between then and f'n 7PM, 3 people have come by to tell me the van is being cleaned. They finally bring it by at 7:30. I'm told to pull forward, so they can get me my paperwork. "Should't be more than 5 min" the guy said. Well I waited 5, and got outta there. As soon as I hit the highway, it's obvious the van is way outta alignment. As of yesterday, one of the "new" tires is cracking, and I still haven't gotten my paperwork. The front dest girls act like you are interrupting their day. Elania or whatever her name is, never stopped texting on her phone, and got real annoyed when I had questions. STAY AWAY FROM THIS PLACE! I know the van wasn't a high priced item, but this type of disrespect is disgusting.

Company: Texas Direct Auto
Country: USA
State: Texas
City: Stafford
Address: 12053 SW Freeway, 77477

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