www.ftd.com
Flowers never arrived

I ordered flowers for Mother's Day and received a confirmation but the flowers never arrived. Three days later I spoke with someone in customer service who said they didn't fill the order because the arrangement I selected wasn't available in that area. They never bothered to call me nor did they refund my money. The order was still pending, they said. Until when? They offered me a 10 percent discount but I demanded a refund. There's only frustration involved in dealing with a business like this.

Company: www.ftd.com
Country: USA

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