Volvo Customer Surveys
Bullied after completing a customer survey

Probably the most terrible experience I Have ever endured having a customer serivce repetition. EVERYWHERE come from the current number of occasions I Have had with Volvo plus one of its supplier support facilities.

Per month before we'd 50K distance service done on our Volvo in the seller wherever we bought the vehicle. We've usually obtained the vehicle for this seller. The statement found nearly $1K plus one of the things I requested them to repair was a burned-out Daytime Running Lighting. Got the vehicle home (one hour away) and unearthed that the DRL wasn't changed.in the place of getting another 2 hours travel and period the vehicle up there again, I visited an area components shop and changed it myself. But I did so contact the support representative. To inform him they skipped the DRL. He hardly apologized and that was that. Right after I received a study from Volvo Corp. Requesting me concerning the newest support, and that I didn't charge it large because of lacking the DRL. Used to donot conceal my title, also it was an honest evaluation.

Per month later I introduced the vehicle towards the seller to get a planned small fix and after getting my info and key, exactly the same company representative. Berated me forgiving "him" a reduced rating and stated, I estimate him straight, that " I simply wish to inform you that it influences myself whenever you provide a low score". It had been all-in a harmful tone with many "would you comprehend!?" shouts tossed at me for importance. Well, additionally, it influences myself after I need to repair something which I anticipated the seller to look after afterall, and that I nearly stated that back again to him. But rather I attempted to describe to him that I really couldnot provide the preceding support a higher score. He simply kept saying the adminishment and that I was surprised to think something representative. Could handle a returning client like this. After considering one minute, I required my secrets back, strolled out the doorway, and certainly will not be returning for support or vehicle expenditures at Volvo later on.

But what really bugs me now's how Volvo Corp. Delivered my evaluation with my title towards the seller, the dealer subsequently confirmed the support representative. My title, after which he employed it to berate me. I wonder what type of retaliation my vehicle was available for easily quit my vehicle there. Can it be more straightforward to simply not complete the study? Pity on Volvo!

Company: Volvo Customer Surveys
Country: USA
State: Virginia
City: Sterling

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