Parkway Chrysler Jeep
Customer Service/Sales

This dealership sold me the wrong car. I traded in a Jeep Cherokee and told 2 sales people I need a vehicle that can pull a boat. Some sales women sold me a 4 cylinder dodge journey. We asked her twice are you sure a 4 cyl. Can pull a boat. She said oh yes no problem. Then we asked about a tow package and she said it would be cheaper to go somewhere else. So we took the car. After getting a hitch put on we just didn't have a good feeling. So we called the dealership back and spoke to a manager and he said OMG no you can't pull a boat with a 4 cylinder. We were outraged. So the owner of the dealership said all he could do was give us a Jeep Liberty that had 7,000 miles on it and it is $100 a month out of our price range. He said that was the best he could do like he was doing us the favor after they messed up. I do not even like this car and can't wait to get rid of it. After I got this car I noticed a rip in the interior ceiling and a couple dings on the outside. This dealership does not have knowledgeable sales people and has terrible customer service. I am still outraged with the whole experience.

Company: Parkway Chrysler Jeep
Country: USA

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