Tires Plus Total Car Care
Ripoff scheme, misaligned wheels

Tires plus misaligned my wheels so badly that one of the tires wore out early, and then they wouldn't pay for it.

I didn't find out about the misalignment until after I had the tire replaced and had it aligned again. Then I looked at the printout (Vehicle Alignment Report) and saw that some of the "final" figures (_after_the alignment) were outside the specifications. Unfortunately, by this time I was home, and I made plans to go in and have the "error" corrected.

I had gotten 4 new tires and an alignment at the same place about 3 years earlier, so I looked at the printout of that one. I was shocked to find that the same tire (left front) had been misaligned, and this time the "after" figures were MORE out of spec than the "before" figures. The left front was the tire that wore out early, and now I know why. That poorly done alignment caused the tire to wear out prematurely, and now they did the same thing again.

I wish I had looked at my printout after I had the alignment done 3 years ago. I would advise anyone who has had an alignment done at Tires Plus (or anywhere else) to READ your Alignment Report. They usually give it to you along with your tire warranty, which you should save as long as you have the tires. The "final", or "after", figure should be within the specifications for each tire. If they are not, you will probably find that that tire is wearing out faster than the others (if it has been a while since the alignment).

Most people probably don't even look at those figures, and if they do, it is soon after the alignment is done, and no tire wear is evident.

When I asked for a refund on that worthless alignment and the tire it caused to wear out prematurely, they wanted me to bring the car in and have them check it. I wouldn't trust those people around my car or anything else.

I have no way of knowing how widespread this problem is. Maybe it is confined to that one store. Maybe it is company-wide, or industry-wide.

Company: Tires Plus Total Car Care
Country: USA
State: Minnesota
City: Maple Grove
Address: 13562 80th Circle N
Phone: 7634940911

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