General Motors
Customer Service

My 2009 Pontiac G8 GT was in an accident on January 8. I had the vehicle taken to a private repair shop. It is now February 28th 7 days shy of two months and General Motors have still to yet produce the Airbag needed to complete the repairs for my car.in January I was told that the part was on national backorder and should be in within a few weeks. Week after week they say that it should be in the following week. Today I was told that the part should be delivered on March 14th. My patience has completely ran out not to add to the fact that I am incurring daily cost for a rental car because the repair shop cannot release my car to me without the airbag. After expressing my concern through many calls to General Motors I was referred to the "Regional Specialists" who was absolutely no help to me. He however did tell me that if I had chose a GM shop to repair my vehicle I could be reimbursed for my rental car costs. The only information that the "Regional Specialist" for Gm could give me was that the Part should be delivered on March 14th and the only other thing he could do for me is refer me to the back of my owners manual! For a company trying to improve its reputation with the public they are not doing well. I have always owned GM Vehicles but I am sure this will be my last!

Company: General Motors
Country: USA

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