United Airlines
Call center personnel uninformed

I've flown quantas, english air and fiji atmosphere. Not have I'd to get a credit individually and purchase it. Based on info on your website, I had been surpirsed to determine these details also it was a little complicated at that. And so I required caution. The woman who responded the telephone, seemed Indian though clear, guaranteed me used to do not require to buy a credit because it could be looked after in my own solution.

Imagine my surprise when my partner slipped my mom and myself off at poor and delivered back again to the main area to become informed we didn't have visas and may not table.

We were time for Sydney for my moms 86th birthday. Today we were stuck at poor. It got nearly half an hour for that check in attendent to resolve the issue but she could aid us with buying the credit. She was extremely receptive and apologetic.

Sadly she was alone there and many guests in-line were receiving excessively annoyed at their delay.

Possibly create the web site more obvious - transferrirng to a different website wasn't useful - or make sure that phone employees possess the proper solution or supply credit support autamatically such as the different flight.

You'd feel you can decide when passport range is joined it might decide if your credit was required for accessibility to that particular nation.

Company: United Airlines
Country: USA

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