GoFlorist.com
Unprofessional, Unethical

I ordered a Mother’s Day bouquet on May 5, which was to be delivered on May 6. A representative called on May 8 and indicated that they would deliver the arrangement on that day, two days late, for an additional $15.00 fee. As I was out of town, I received the message on Tuesday, May 10; the flowers had still not been delivered. I phoned the company who stated that the additional $15.00 fee was standard in select areas, but was not included in the online price quote. When I inquired if it was standard to contact the customer to inform him/her of the additional fee two days after the delivery date, he said no. He then claimed that he had attempted to contact me several times. This is a blatant falsity on behalf of the company. Ultimately, the flowers that I ordered to be delivered two days prior to Mother’s Day were not even delivered two days after Mother’s Day. Additionally, the company wanted an extra $15.00 fee that was not specifically conveyed until two days after the arrangement delivery date (While the fine print stated that an extra fee may occur in certain geographic areas, the company should have either included this fee in the price quote or contacted me prior to the delivery date to approve it). The company representative indicated that the only resolution they were willing to provide was to send an alternate bouquet designed with available flowers if I pay the $15.00 fee. I declined since my objective was to have the specific bouquet I ordered delivered by Mother for Mother’s Day, not to have an “available” bouquet delivered 2-3 days after the holiday. I hope that a more senior company representative will attempt to rectify this problem, your reputation affects your business in due tim!

Company: GoFlorist.com
Country: USA

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