Progressive
Customer Service / Claims Dept

I'm writing to state my disappointment using the Modern car insurance business-claims division and customer support and also the at fault dedication which was created. On January 15, I swerved to prevent striking a deer.in CT, there's been more than 2 ft. Of ideal and also the streets were slim and there is significantly less than regular room with this street to push. When I was operating, a deer sprang out and discovered my automobile. I swerved slightly towards the to steer clear of the deer and strike section of a snowbank about the right-side of the street, damaging the passenger-side of my front bumper and fog light. I named Modern to record the incident and talked with Victoria. After explaining what occurred, she explained I had been at fault and described explanations why that I didn’t agree with. The state was subsequently used in Gina Paniccia and Kristen of Modern in Milford, CT. These were not useful. Gina mentioned that I struck a fixed item (ideal) and classifying as at fault. I informed her that I swerved right naturally because of the proven fact that used to do not need to jeopardize motorists about the different aspect of the street. The swerve was therefore minor when there have been no ideal, I wouldn’t have gone off the “road”. Both Gina and Kristen didn't aid me by any means. The workers were really rude and snotty in talking with me. I instantly requested because of their supervisor’s title and Gina aimed me to Statements Administrator, Wealthy Oulundsen. Mr. Oulundsen stated he'd evaluate and obtain back again to me. He wasn't quick in responding to my problem. I sensed that I wasn’t important. While he ultimately named me, no-compromise was created. He sided together with his workers that I had been at fault. I had been dreaming about Modern to create an exclusion because of the extenuating circumstances of the scenario. Personally I think that I did so the best part of order to safeguard the security of others in addition to for that pet. I thought I'd a legitimate debate and that I believe Progressive pressed me apart in not straight coping with the problem and issues like a client and didn't try any bargain.

Company: Progressive
Country: USA
State: Connecticut
City: Milford

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