Villa Maria Chevron Service Station
Employee destroyed windshield Washer receptacle

Backup of notice to operator/managr

Dear Mr. Johnson:

Since you may remember, I quit by your stop on December 23 to fill my Toyota and also have your folks examine fluids and tires–my typical exercise (for quite some time) before a visit. Your youthful clerk explained I needed some liquid within the window wiper container and he'd include water. After I indicated worry, he explained there is enough liquid however inside it to become secure. He was incorrect.

Two days later while I had been visiting within the San Antonio region, the container froze, rush and ruined the indicator. I got it to Toyota who explained no accountable servicestation individual might include water only–certainly not in December. Their estimation for repairs was $289 which turned $300 once they found the indicator was ruined. They recommended I let you know what had occurred, demonstrate my gasoline bill, etc.

I realized I'd no option except your ethics, your readiness to take responsibility for an employee’s error. The $300 state is also little to try courtroom (when you are relying on), however it is considerable to get a widow on a fixed-income. Previously month, I’ve examined with many trustworthy technicians plus they all accept Toyota’s support people–it was reckless to include water also it was no chance that finished froze two times once you did that.

I’m very sure you realize all of this, and that's why you got intense after I politely requested one to support purchase repairs. You adopted me out to my vehicle requiring it had been all a chance OR that possibly I had been attempting to con you. I've a 77-year status for integrity with no you have handled me that rudely in atleast 50 years

It'd have already been cheaper for you really to do the best point and purchase the harm due to your people. You’ll never get another cent from me or my pretty big group of relatives and buddies. I don’t understand when you have a mind, but when you need to do, it'll not allow you to sleep easy.

Really,

Dr. Kathryn Presley

Company: Villa Maria Chevron Service Station
Country: USA
State: Texas
City: Bryan

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