Tire Kingdom
Bad Alignment Customer Service Experience

My recent experience with Tire Kingdom store #209 in Charlotte, NC was very negative. I took my car in for an alignment and had to explain the problem (it's been pulling to the right) three times before he understood it correctly. After this experience, I was uncertain about the level of service I would recieve and apparently I was right to be concerned. It took over three and a half hours before I got a call back about my car and when I picked it up it was clear that it had not be aligned properly, if at all, as the problem was just as bad as it was when I brought it in. I called back and spoke to the manager who advised me to return to the store at 9:00AM when he would be make sure that it was corrected. I noticed later that evening that one of my tires looked low and when I checked the pressure discovered that they had not filled the tires to the same air pressure in the front when they did the alignment. I arrived a few minutes early the next morning and was told that the manager had decided not to come in until 10:00AM that day. I left the car with detailed information about the problem and the employee who took the ticket told me that the alignment specialist had not done to alignment the previous day but that it was performed by a less qualified staff member. He assured me that it would be looked at right away and would be ready by the afternoon. Several hours later, they called to tell me that the left axle was bent and that this had been the cause of the problem all along. When I asked how the employee who had aligned my car the previous day had not noticed it, the manager became very dismissive and told me that all of the staff were qualified to do alingments. Disappointed with the service I had recieved, I chose to pick up my car and take it to a family friend instead. However, once I got to the store, the manager did not seem interested in hearing my concerns and told me that the employee who had done the alignment was not able to diagnose problems with the vehicle. I was very disappointed with the service I recieved at Tire Kindgom and was not offered a refund or any explanation of the problems. I will be taking my car to a different mechanic and will not use Tire Kingdom in the future

Company: Tire Kingdom
Country: USA

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