Carid
Wrong parts, no customer service, no refund in site

Carid is the WORST. To say the least dealing with Carid has not been a pleasant experience and customer service is non existent. The entire order has been wrong with damaged items, RMA's sent for the wrong manufacturer, parts not fitting as they are for the wrong vehicle, their mistake, not mine.

1- The grille I ordered was damaged, parts were also missing. 2- lights come with no instruction, I had to modify them to fit my truck 4 hours spent on a simple 30 minute project. 3- now the Weather Tech window covers do not fit as they are for a wrong vehicle not my 2010 F-150 super-crew. Not Weather Tech fault as Carid ordered the wrong parts

I have not been able to speak to any supervisor, many hours of my time wasted, 8 phone calls and counting trying to get these problems addressed with 10 plus e-mails, still no resolution as to the issues at hand. A measily $30 discount that does not come close to my time wasted with calls e-mails and installation of all items being frustrating and with no accomplishment in sight. Do not buy anything from this organization as they are clueless and just a bunch of order takers. No knowledge of what they sell or anything about cars. What a concept.

I finally went to my credit card company and disputed the entire sales purchase of $800.00 plus dollars. I need to get a refund for the grille, I also need a refund for the Weather Tech products and an RMA. This should not be hard to do, nor should it take days to accomplish.

This company really sucks! Do yourself a BIG favor... Go somewhere else to buy your car accessories!

Company: Carid
Country: USA

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