Engineandtransmissionworld
Wrong Engine Shipped, Lost In Transit And Refund Denied With Restocking Fee

We placed our order with Engineandtransmissionworld.com on Sep 29th, but due to having the engine shipped to a different state than the billing address, Dale said they couldn't process it without me faxing my VISA and drivers license to them. After I did, they processed the $1,290.00 on Oct 4th. Oct 7th I called them to get a shipping number and they said they couldn't find my engine and the shipper had lost it. But the email I have with the tracking number on it (received Oct 25th) says the shipper (R&L Carriers) didn't even pick up the engine till Oct 22nd! I called them to verify this and they told me they picked it up from a Mathew Stuart in IL. 62254. When it arrived on Oct 27th, a month after I placed my order, it was laying on its side with a broken pallet. The shipping tag didn't have my invoice # on it and said it was a 93 GMC.

It says on their site they provide a free CARfax with each purchase but they won't let us see the entire thing. When we looked up the engine serial #T0627AAC, the manual from GMC tells us the T means its a 96 and is not compatible with ours. They sent us a '96, we ordered a '99. The '99 is metric with small bolt holes. The '96 is SAE with large bolt holes. We shouldn't have to buy all new hardware to make this fit what we already have. If we bought new SAE hardware, the bolt holes are still too big and would have too much play. If it was a close enough fit, the 99 Starter doesn't match the 96 flywheel. So there's a new starter and flywheel we have to buy.

The engine they advertised had about 33, XXX miles, but interestingly enough, the last time that VIN number (1GNDT13W8X2154007) was sold was Oct 7th (The same day I asked them for a shipping number). They can't advertise an exact mileage if they don't have possession of it yet (false advertising).

When we attempt to tell them this they interrupt us and say our mechanic (who is a certified mechanic and my father-in-law) doesn't know what he's doing and is trying to rip us off. We have asked them for a full refund since this is NOT what we ordered, but they refuse saying the shipping to you is non-refundable, you pay the return shipping and there's a 25% restocking fee. When we try to talk to them they yell at us and hang up. Dale Jones and Allen have stated they will no longer be doing business with us because we are seeking legal help, they will charge us the 25% restocking fee and we had better return the engine.

I have contacted my attorney. I have also spoken with the United States Attorneys Office, Eastern District of Wisconsin (414-297-4522) is aware that Engineandtransmissionworld.com has changed their name many times.
They have also been a fulltime member of uneedapart.com since June 13th.

Company: Engineandtransmissionworld
Country: USA
State: Wisconsin
City: Cudahy
Address: 2100 E College Ave suite A
Phone: 8883448044
Site: engineandtransmissionworld.com

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