Ford Motor Company
Faulty Powertrain Control Module - will not stand up to warrantt

Driving my son in our 2007 Ford Edge this morning and the engine completely fails without warning on the freeway going up a hill (very dangerous needless to say). Had AAA tow us to the nearest dealer. Apparently the Powertrain Control Module is defective and needs to be replaced. Guess what, there's a nationwide back-order of 3 weeks for the part!!! It's covered under the "emmsisions" warranty, but there's no freeking part available?!?!

My wife is in the hospital with our second child and her mother just flew in from out of town for 3 weeks and this was supposed to be her car to help take our other child to and from school, get groceries, go to the hospital, etc.

I called corporate to see if they could do anything for me in terms of getting the part sooner or authorizing a rental car. "sorry, there's nothing we can do for you" was what I got from Ford! For a company that claims to have great reliability, surpassing Toyota... That's a complete farse, just an advertising gimmick. Trust me, I'll never buy a Ford again. My Toyota has never cause me a single problem. Figured we'd give the US automakers one last shot and they blew it!

Ford is as bad as they ever were in my book!

P.S. A nationwide 3 week backlog on this part sounds like I'm not the only one. Should be a recall on this!!

Company: Ford Motor Company
Country: USA
Phone: 8003923673
Site: ford.com

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