GM Motor Club
Willfully misrepresented itself regarding its services

I had just entered an agreement with GM Motor club in June, renewing my membership from the previous year.in the prior year I had used the motor club for several flat tires. The reason I had joined this particular club was because they touted that everyone in the family is covered under one membership. My two teenage children just started driving and this seemed like a good deal and a bit of security if something should go wrong. Another reason that I liked the way this club sounded was their claim that there are no preset limits for service calls and that you could be in someone else's vehicle and use them.

Everything was fine until out of the blue one day I received a letter from the motor club stating that "After careful review of your claims history, we are concerned about the very high usage of your membership in recent months. While we do not have a specified limit on the number of times you can request service, we cannot allow members to abuse this unique benefit. As our GM Motor Club membership benefit guide states: GM Motor Club reserves the right to cancel your membership if it deems your usage to be excessive, abusive, and/or in clear violation of the membership guidelines This membership has had a total of 6 claims in the last 12 months. And We are planning on cancelling this membership effective..."

Well I must say that I was very taken aback by this. First of all, because if you calculate 4 people on a membership in any vehicle being allowed to use their service as stated in their agreement, I am quite certain the calculations would amount to way more than 6 times. But that is not the worst of it. It was after my last call made to them, where my car would not start and they gave me a 45 minute window of when the tow truck would be there and then upon calling them back was given an additional wait time of 45 minutes that I ended up calling them back to cancel the service call and just flag down someone to jump me. They called back to see if I would do a survey on the service and I was so hot and mad by that time I just said "No" It was an automated survey or I might have given a representative an earful. This seems to be the way with this company. Rather than use actual Customer Service representatives to handle any situation they use a lot of automated phone prompts or just proceed to send out a nasty letter with no customer care or contact with the customer.

I believe this company has willfully misrepresented itself and does not care about the customer at all. They DO have preset limits on service calls and they decide if you have overstepped their invisible line. I would not recommend that ANYONE join this motor club.

Company: GM Motor Club
Country: USA
Address: PO Box 50098
Phone: 18009976651
Site: gmmotorclub.com

  <     >