Ford Motor Co
Ford truck repairs
- 05-25-2010
- 14
On 5-12. i was coming home from work. I got on thruway and a few minutes later i experienced aloss of power and engine hesitation a couple seconds later check engine light came on. I called romano they instructed me to bring in. I drove straight there. They diagnosed the problem to be bad feuelinjector and bad coil they replaced. They also did a multipoint inspection and said every thingelse was ok. This was covered under warranty and i pay my deductible of 100.00. I pick up my vehicle and 24 hours later the exact same problem occurs again. I call ford they tell me to bring back i do so. They tell me diagnoeses is feuelinjector failed causing raw feuel to leak into convertor causing convertor to plug and fail. They tell me they need to order new one will take a few days i can either come and get or keep the loaner. This did not like sound like a safe thing to do. So i kept the loaner. They replaced injector, convertor. Then they replace 3 more coils. They tell me that the feuel filter needs to be replaced and i need a feuelinjector system flush because there is still a hesitation. This will cost me 189.00 plus another 100.00 deductible. And this will take care of problem. At this point i am concerned of there honesty. So i call another dealership. I speak to service manager he tells me if injector fails and leaks into convertor it will foul out plugs may cause coils to fail and he suggests to change engineoil. Romano calls me back. I agree to have this work done. Reluctenly this was done in november. I disagree with this so i call ford motor company. They said they would investigate. Romano calls back and tells me there is still a hesitation. They need clean plugs to see if this is problem. 2 days later they call and tell me they put new plug in they broke the last one this would be covered under second 100.00 deductible. Now they are saying all remaining plugs need to be changed to solve problem. At my expense of 350.00 plugs and 250.00 for breaking plugs. According to fords tsb these plugs are a problem from 2008. My point is why should i pay any more money when there injector failed causing these problems.
Company: Ford Motor Co
Country: USA