Xpress Lube #1018
Texaco Havoline Xpress DECEPTIVE BUSINESS PRACTICES

I brought in my vehicle for an oil change. Shortly, after its arrival the technician Bob, ran out to me stated, "You need transmission fluid, PCV valve, and differentials". He went on to say that I should not ignore any of these repairs because it would cost me more money later. I asked him again, if these repairs were needed immediately, he stated "yes" Under the belief the information provided to me was true and accurate, I authorized them to do the repairs without signing any paperwork.

While the repairs were being completed, I am informed by the previous vehicle's owner that the fluids were just examined in the vehicle a month earlier before I'd purchased the vehicle. The seller went on to say that her mechanics specifically said that the transmission fluids should not be flushed on the vehicle due to the mileage, its history of never receiving a flush, and the age of the transmission. Per the original mechanic, flushing the transmission at this point could be more detrimental than benefical to my vehicle's maintenance.

At this point, until I could verify the information I was receiving was true, I asked the Xpress Lube technician if the flush was completed on the car. The manager, Joey yelled, "Yea, its done and she go have to pay for it! I ain't go hear nothing about it cause she don't want to pay!!!" I was taken aback and shocked that he would automatically assume the reason for my delay was due to a monetary issue. My concern was my vehicle and issuring it was being serviced properly. I begin to question them about the information I'd just received regarding my transmission and flushing. I received no clear answers regarding the manner, they only wanted me to close the bill which had balloned into $209 and change.

I immediately visted and called over 4 ASE certified mechanics, including 2 mechanics of my vehicles manufacture. All stating that the flush was not advisable or recommended for my vehicle at all. Again reinterating the fact that the transmission could deteroriate my transmission at a much faster rate. The manufacture's mechanics stated they would have refused to do the service. I returned to Xpress Lube questioned them on why they advised me to get a service performed that could actually damage my vehicle. Their response was, "well, you never told us you'd never had a flush, we recommend all services by mileage, there is no way we can tell if you just had the fluids serviced or not, plus you consented" The obvious question to me was, why did they tell me that I needed fluids if there is no way they can confirm or deny if that is indeed true! If they'd disclosed this information earlier, do they honestly think I would have "consented" to the service. The answer is of course not! Their clear concern was making money minus servicing vehicle to the proper standards and providing poor customer service along the way. As a auto repair shop, you do not expect them to be doing costly guesswork laced with lies and inflated prices. Unfortunately, this is how they operate. I realized Xpress Lube duped me into consenting to pricey unnecessary repairs that were not advisable for my car and could actually damage the car.

Please save yourself the time and aggreviation STAY AWAY from this business.

Company: Xpress Lube #1018
Country: USA
State: Georgia
City: Stockbridge
Address: 605 Highway 138 W

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