Monro Muffler Brake Service
Manager sells unnecessary repairs

I went in for an oil change on 11/21/09 on a used car I recently purchased. I asked the manager to also look at my heater as the heat was not working in my car. I am getting ready to move cross country in two weeks, so this was very important to me. He came back and informed me I had a badly leaking water pump, an oil leak on my valve cover gasket, and that I needed a new thermostat. The total estimate for repairs and labor was $479.97. I took the car to another mechanic immediately. They proved to me that the statements made were completely false. My water pump not only had no leaks, but was empty, a fact I was not informed of. My oil is NOT leaking, there was a spot of oil on the manifold. And my thermostat is not broke either, it was a knob inside that was damaged, one click and it was easily fixed. This manager preyed on the fact that I am a female and worried about my road trip, counting on the fact I would pay for these repairs on his word. I will NEVER GO BACK, and am informing everyone I know to not enter the business of a liar and would be thief.

Company: Monro Muffler Brake Service
Country: USA
Site: monro.com

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