EDreams
Costumer Service eNightmare

I arranged a trip to Amsterdam through e-desires the very first week of April.

Due the to volcano ashes influencing all off europe that month, both of my locations airports were turn off, but strangely enough, the provider (Alitalia) didn't stop their routes, possibly wishing that from the period of the trip, the airports could be available.

I called e-desires to arrange my schedule. After 34 units on-hold, I talked having a really upset Spaniard who had been not just upset to possess to talk to me in Language, but once I described what "Change trip", got really rude.

EDreams costumer service is HORRIBLE. I acquired screamed at, abandoned continuously, shut-up repeatedly and lastly jeopardize having a poor credit rating easily proceed straight to my charge card organization and stop that cost.

Following The worldwide yelling competition I'd with e-desires, the "Costumer Service Agent" had the nerve to consult me easily needed aid with another thing, and also to possess a fantastic evening.

Company: EDreams
Country: USA
State: New York

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