Bill Heard Cheverolet
Town Center makes deals they can't deliver. Ripoff!

At the referal of a friend, went to Bill Heard Cheverolet on Labor Day. I was greeted by thier friendly staff and i asked to speak with the sales rep who sold a Checy Tahoe to my friend 2 days prior. Her salesman was out ill so they turned me over to his boss, Darnell Peeples.

I wanted to trade in a Nissan xterra already knowing I was severly upside down (as was my friend in her Explorer). Laid all the cards on the table upfront. He said not a problem.

Needless to say, spent 6 hours on the lot with my two year old son (what fun!), signed and drove home a brand new $40,000 Tahoe. Paid more than what I wanted to, but loved the car. Worth the money.

Can one say "too good to be true?" 15 days later the finance manager called me and said they could not get the deal they made approved and I needed to bring thier truck back. Needless to say, I was quite shocked and surprised. They said I would have to pay for the miles I put on thier truck and needed to bring it in right away.

Ironically, they lost the floor mats in my Xterra - which they are replacing and I have received two letters since then "thanking me for my business and to be sure I rate them with an "A" in customer satisfaction". How dare they? And they called my friend just last night and told her the same thing - she needed to bring the car back today.

I have never heard of such a bad business practice. If that deal is not made of stone, why would you let a customer drive a $40,000 vehicle off of the lot? They told me they were $6,000 off in the figures and if I wanted to put that down, I could. I would not give that dealership one red cent.

I guess they get their status of #2 dealer in the Nation because they sell a ton of cars, but how many do they take back?

Hope I can save someone else from this headache and heartache

Company: Bill Heard Cheverolet
Country: USA
State: Georgia
City: Kennesaw
Address: 950 Barrett Parkway
Phone: 7704234400

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