Emirates
Bad Customer Service

Information on paymensts for excess baggage was not given correctly. The office in Lahore told us it would cost $150 for each excess baggage, but at the airport, we had to pay $175 per piece. Furthermore, our cousin who recently flew with Emirates came back from the Islamabad airport, saying that no extra money was taken for her excess baggage. On the other hand, service in the airplane was okay. What was bad was that meal options were available, but the quantity of food wasnt enogh for everyone to pick their choice.

Company: Emirates
Country: USA
State: California

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