Chase Auto Finance
Horrible Customer Service!

We bought a Ford Mustang in and borrowed it through Chase Auto-Finance. We were never overdue on the cost until earlier this spring whenever we both had our hours cut at the office. Whenever we got behind with a handful of months, the calls began, 5 to 7 each day. Even when we created our cost, they'd call every single day. We requested to truly have the 'overdue' cost positioned at the conclusion of our mortgage. We believed this to become pretty widespread practice. We were rudely declined. Each month, more late charges, as a result of this one cost that we'd been overdue on, simply because they regarded every cost overdue next. The calls elevated, at-one place more than 20 each day. Many instances no body could be about the point. When they have there been, these were rude, challenging we deliver payment today. One man actually told my spouse they were calling simply to harrass us. 14 days before I named to obtain a benefit, plus they declined to provide mean amount. Stated that I'd to obtain swept up first. I stated "I am spending the whole vehicle off tomorrow". It got 4 calls before they'd provide me the total amount. After I named 24 hours later to pay for it down, the total amount choose to go up. "Attention" I had been informed. $2.50, overnight! I mentioned used to donot care, simply send me my name. We will observe how long it requires to obtain that! Each time the telephone bands, my 3-year old claims PURSUIT! How unfortunate is the fact that? I wrote them 2 characters, and that I told them I would you need to be one individual, and do not create a little bit of distinction to them, but I'll inform each and every person I will exactly what a terrible encounter I'd with them.

Company: Chase Auto Finance
Country: USA
State: Kansas
City: Stockton

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