United Parcel Service
Delivered package missing minutes after drop-off and left in view

UPS shows it delivered a package to my door on 4/23 at 7:11 P.M. I never got the package. I arrived home that night no later than 7:20 and there was no package. That means either: 1. Someone managed to steal the package within minutes of delivery, which means they were probably following the truck. 2. The driver is lying and kept the package himself.

It was jewelry which was probably obvious from the size and return address. Now the jewelry is no longer available so even though I'll probably get a refund, I won't get the ring and bracelet I wanted. My biggest complaint about UPS is that they leave the packages in full view of anyone driving by. I have a porch with shrubs in front so why don't the drivers have the sense to hide the package behind the shrubs so it's out of view from the street? Or leave it on the patio furniture in the backyard. This should be part of their training. Surprisingly, I've never had a package stolen before and I order often. I think UPS should have to reimburse the company I ordered from because this is clearly their fault.

Company: United Parcel Service
Country: USA

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