Columbia Pike Texaco
Ripp-off and mental torture of cosutmer. Police invovled to solve the case

On January 5, I took my car Columbia Pike Texaco for State Inspection and Emission. They told me thatmy breaks are completely done and that I need to replace them completely fora price of $350, or they will place a FAILED sticker on my window. I agreed, but because this was an unexpected expense for me, in the work order agreement, at the method of payment question, I checked the Credit Card box. While waitingI got some phone calls from other local auto-repair shops and realized thatColumbia Pike Texaco was overcharging me. As a consequence, I decided to nevertake my car to Columbia Pike Texaco. After 40 minutes, when I went back to getmy car, I asked for a breakdown of all costs, I found that they have notreplaced all the breaks but only FRONT BRAKE PADS, FRONT BREAK ROTORS, and saidthat they did not need to replace everything because it looked fine (such asrear pads, shoes, or drums). Nevertheless, they still requested me to pay theamount they quoted for all the replacements ($350). I agreed, but I told themthat I will never bring my car here anymore. Then the manager started shoutingat me and asked me to produce cash to pay, and not pay with credit card as wehad agreed in written when I filled out the work order. He lifted my car upagain in his service and threatened that he will not give me ma car back untilI produced the cash. I did not have that amount of cash with me, my bank hasa limit on my daily withdrawal, it was already 5PM, his ATM machine was broken. I reminded him that we have an agreement in writing that I will make thepayment with my credit card, but he said that he has the right to change hismind. I asked for a copy of that agreement, but he refused to give it to me. Iwas trapped there so the only solution for me was to call the police to resolvethe issue. The police came but told me that this is a civil case and that Ineed to file a lawsuit, but that they will try to get my car back. The managerof the shop agreed that I pay in cash up to my bank limit, and the rest incredit card, but his ATM was broken and the nearest 7-eleven that had aCitibank bank ATM was at least. 7 miles away. I had to walk in subzerotemperatures to the 7-eleven and get $200. I borrowed from my sister another$200 because at this point, I was did not want to pay with my credit cardbecause I was afraid they will take my credit card numbers and sell them or usethem for other purposes. My next step is to file alawsuit in the Small Claims Court.

Company: Columbia Pike Texaco
Country: USA
State: Virginia
City: Arlington
Address: 2300 Columbia Pike
Phone: 7039202808

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