Penske Truck Rental
Bad customer service

Customer support individual examining within the rental truck, went to check out the truck, went back and mentioned angrilly the fuel gauge didn't read complete, asked why I didnt get gasoline I mentioned to obtain it in period for sign in without having to be billed one more evening I really couldnot. Then he mentioned that it had been A - 25 dollar charge along with 5.00 per-gallon to load it. It doesnt note the 25 charge within the agreement whatsoever. I then claimed move load it I'll delay below before you do to gauge the costs.

Then he explained he didnt have time for you to load it may be 20 minute to 4 hours to complete it (he simply strolled in with junk food).

Then he explained to load it since I have didnt appear active (I had been in the centre of the 50-mile residential transfer) subsequently described my companion sitting out in my own vehicle together with her puppy why doesnt she get load it.

I mentioned again through holes (lengthy transfer money for secrets restricted time period) to be able to obtain the vehicle there not be billed for a later date I didnt require it didnt get stuffed.

He rescinded the Next time cost if obviously we stuffed the * vehicle. 25 bucks later plus nearly 80.00 to hire it for just one evening. We stuffed 24 hours later actually the rental vehicle since he didnt have time to.

He doesnt deserve to become working there, he composed the 25 dollar charge that isnt within the agreement, evidently it's an incovenience to load a container themselves. People that are shifting like me on the restricted time period simply require excellent customer support because we're going trough an extremely difficult period currently and within the vacations no less this occurred your day just before christmas!

Company: Penske Truck Rental
Country: USA

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