Harley Davidson
Poor customer service

I took My sportster in to this shop to be fixed they gave me an estimate on the cost, I gave them the go ahead to do the repairs. For weeks I get no progress report then when I get hold of the person I`ve been dealing with, he says the repairs should same the unless he calls me to let me know. I don`t hear from him for 2 to 3 weeks so I call he`s there but busy with a customer or something. I know he`s busy but they say they`ll leave him a message to call, no call. When I finally get hold of him, they had done some more work that is $1400.00 more than the estimate with out asking for my prem ission to do the work.instead of the bill being aroud $ 1400.00 it is up to $ 2800.00. Granted they are letting me pay it out but those extra repairs shouldn`t have beeen done without my permission now I`m forced to pay the full amount. Also they`ve had my bike for at least 3 months.

Company: Harley Davidson
Country: USA
State: Arkansas
City: Rogers

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