United Parcel Service
Terrible Service - package delivery

I now have 4 packages that UPS has not delivered and essentially doesn't know where they are. A snow storm is not an excuse for bad business practices. Other companies like FedEx and USPS have already bounced back from the storm and were even still delivering when UPS would not. Suggestions: CUSTOMER SERVICE-should be able to tell me more than what I can pull up on the website myself. There should be some type of local updates posted especially in inclement weather situations such as: whether or not even attempting deliveries. DELIVERY SERVICES-in cases like this when you can't deliver there should be a firm game plan in place. Boxes shouldn't just be stacked up on trucks and in trailors haphazardly. A system ensuring the oldest packages get delivered first might make a little sense. Also that ensures that they actually know where the package is so the consumer can just pick it up since UPS is scared of snow. Don't try and deny these comments because this is information gathered from a UPS supervisor. I'm now 8 days past my delivery on a next day air package, 6 days past on a 2nd day air, and two other packages haven't had any tracking updates since the 24th. That's efficiency. No, this is not the first issue I've had with UPS. Plenty of screw ups when it was sunny outside so no excuses about storms. My biggest suggestion and final note is COMMUNICATION.in a company this size the head should know what the ass is doing especially when it's shitting on customers.

Company: United Parcel Service
Country: USA

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