Shell Oil Products US/Customer Care
Contaminated Gasoline

I bought gasoline from the layer stop which was infected with water and broken my automobile. I've provided all the necessary paperwork to Layer Customer Service, however they are pulling their toes to supply an answer. The individual accountable for assisting me is definitely "unavailable" in addition to their administrators. The fix quotes are considerable and that I am stuck with no car for 5 times today. The stop where the event happened understands the issue and it has accepted obligation, but can only just send me to Customer Service. Because Layer needed to turn off the stop for more than 12 hours to repair the problem and several different clients are influenced, I understand that they're conscious of the issue, however customer service demands on getting me via a bureaucratic clutter and red-tape, and it is requesting me to hold back 20 times to get a quality.

I really donot have cash to approve the repairs (presently believed at over $4000) or to rentacar for that length of the clutter and get repaid.

Company: Shell Oil Products US/Customer Care
Country: USA
State: Texas
City: Houston
Site: shell.com

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