Raceway Ford
Rip-off to first time buyer, Single Mom, mistreatment of immigrant

Lost consumer complaintss:

NOTICE: This is one of over 100 consumer complaintss that was originally lost during the week of September 5th through the 12th. We have been UPDATING the original Reports from another data base 10 reports a day. This cannot and will not happen again.

Submitted: 9/8/01 Modified: 9/10/01

My sister-in-law needed to buy a car for her daughter in high school. Recently divorced and a mother of three she needed to make a good buy. This would be her first time buying a car by herself.

She needed to go to a dealer she could trust because understanding english is a problem. She saw an ad by Raceway Ford stating that they could be trusted. She is not from this country so her english is limited.

She found a car she liked and made an offer for 10,000.00 and they agreed. They went inside to write it up. She signed and initialed where they told her to. Unfortunately she didn't read the contract carefully, she trusted them to do the right thing by explaining everything. No way did she understand the contract, because, when she got home and relatives reviewed the contract, it was not the deal she thought she had made.

According the contract she bought the car for... Cash price vehicle 14,495.00.instead of $10,000.. It's $4,990 more than agreed, including the extra charge for accessories for a used car? $495.00

14,990.00 is the total she is now paying before interest! We have know idea what "accessories" they are talking about. I thought when you bought a used car everything came with it. They charged her another 1,995.00 for a service contract, that she didn't know she bought. She didn't need it or want it.

By far the biggest rip-off was the interest rate they charged her 17.5%. She has good credit they even told her so and stated her interest rate would be around 8.5%. She gave 4,000.00 down and when she is done paying for a used car with over 68,000 miles on it she will have paid $26,676.20. What a Rip-off!

So much for trusting people. If there is a way to change this contract we would like to change the interest rate, get rid of the service contract, and eliminate the 495.00 for "accessories" She bought the car on 8/25/01.

From the very first day the car has been having problems. She called and they said wait a week to see if anything else is wrong and then you can bring the car in. No one will come to the phone to answer her questions, giving her a time to drop off the car to be fixed as promised. According to her mechanic it needs a major tune-up, brakes, and an alignment.

When she bought the car they specifically told her the car was thoroughly checked over mentioning the brakes and the car was in good tune. Both are another lie. #6572.. 6706

Company: Raceway Ford
Country: USA
State: California
City: Riverside
Address: 5900 Sycamore Canyon Blvd
Phone: 9097841000

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