Charles Barker Infiniti
Faulty equipment: Rattling, rocks in a can sound, metallic sound coming mid exhaust system

Greetings, Jan 08, I purchased a brand new 07 Infiniti (M35x) and for over a year I fought with the Infiniti services team to address a rattling, pinging, rocks in a can issue coming from the exhaust system beneath the front of the car. Finally it took the regional manager to come down after filing two complaints with the inter-circle consumer affairs department. From that point; it took both of us to go into the garage and actually have the tech take the "heat Shield" off and to our demise.

Now; the new and current general manger for Charles Barker Infiniti tried to ease my pain recently by working a deal on a 09 (M35 Sport). I have owned this car roughly two weeks and again the rattling issue has returned. I have had an intermitted issue with the passenger mirror when putting the car in reverse and the AC in the seat hardly works in this car. Upon giving Charles Barker an attempt to resolve the issue on July 8th; I'm not only disappointed, but very dissatisfied because from one perspective I'm being told it's just how the engine sound on the cars and is normal, yet it doesn't happen on every car.

From another perspective; it was identified by tech as a rattle or pinging sound, but yet they cannot duplicate it on other models or fix the issue. Technician and though he here's the issue; when speaking with the service manager he then tells a slight different story or regurgitate it differently. I'm now looking to take legal action against Infiniti because "WE" as customer should NOT have to drive a $60 thousand dollar car with a rattling sound on acceleration. I no longer want the vehicle and looking to return it and/or take whatever measures necessary to square this matter away. This same sound has been experienced by many customers across the US; they either end up going back and forth with the tech teams. Details: Problem 07/06/09, Purchase 06/30/09, $56000, $855.00/mo., M35Sport, Sales person: Bobby Ford, Service mgr: Sharon hatter stock#18518

Company: Charles Barker Infiniti
Country: USA
State: Virginia
City: Virginia Beach
Address: 1875 Laskin Road
Phone: 7573202059
Site: charlesbarkerinfiniti.com

  <     >