Tires Plus
Totally mislead rip off

I purchased four tires 9/16 from Tires Plus for $713.87. I had them on my car for two months prior to winter tires being installed.in April I remounted these tires (summer tires only). I had a non-repairable puncture in one tire in May. I called Tires Plus to purchase a new replacement tire and was told that these tires were discontinued and no longer available. I stated that I had just purchased these in September of last year and that they had very minimum mileage on them. They suggested I buy two new tires of the same brand, but different model.

I decided that I would search the local stores and the web to try to purchase the one tire that I actually needed, but this was to no avail. They were no longer available. At the same time I had the District Manager (Don Hanaran) of Tires Plus do an all store search to see if one could be found. I also called Dunlop (manufacturer of tire) to see if I could purchase one from them. They explained to me that that particular tire had been discontinued since the fall of 1998. They also informed me that I would need all four tires exchangednot two, due to tire/tread incompatibility. They said they would work with Tires Plus on replacement of all four tires.

I then called the Tires Plus District Manager back and asked why they were selling two year old discontinued tires without customer notification. He replied, "this happens". I replied that I was willing to pay for one tire, which I had punctured, but not for four. They stated they would contact Dunlop and work out a deal. They called me back and stated that new tires were being shipped and they would have them at the store soon. I asked them how much I was liable for and they told me they did not know at this time, for they had to measure my old tires.

When the new tires came in I went to the store and again asked for the final price. They stated that they could not give me a final price as they were waiting to hear from Colleen at Dunlop, but that it would be to my agreement. They started working on my car, prior to my knowing the final cost. When the car was done, the bill came to $511.49. I stated that this was not acceptable, and that they should have told me last fall that the tires I was purchasing had been discontinued for two years. The manager stated that I definitely should have been told. I proceeded to tell him that he was the person who had sold them to me, and that he never mentioned this at the time of my purchase. I also said that I had just paid out over $700.00 and was not about to pay another $500.00 due to puncturing one tire. Of course, in order for them to release my car, I had to give them a check for $511.49.

I immediately stopped payment of the check and contacted the Tires Plus manager again, telling him I had stopped payment and asking him where I should send my payment for one tire. He said "bad move" and hung up. I am now receiving threatening letters, name, etc. Being given to credit bureau's as well as my checking account being frozen until I pay this amount. I feel that I was lured into the Tires Plus store for the second set of four tires, as well as totally mislead, not only with the first purchase, but also with the final outcome/price of the second purchase.

Company: Tires Plus
Country: USA
State: Minnesota
City: Minnetonka
Address: 12700 Wayzata Blvd
Phone: 9525450780

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