Carmax Auto Finance
Mis-information

I cancelled my Maxcare extended policy from Carmax when I traded my car in. I was issued a return agreement form with a refund amount that I was to recieve on it. I also filled in my new address on the form and informed them that I had moved from the address that they had on file. They assured me that they would correct the address and issue a check to the new address. That was on the 04/30.By 05/26 I had not recieved any check yet and when I called the store they informed me that I would have to call Carmax Auto Finance and not the store where I cancelled my policy. I called Carmax Auto Finance and was informed that they had the incorrect address on file for me which is why there was a delay. I corrected my address with the operator and was told I would recieve my check with two weeks.

It is now two weeks later and I called them this morning and was told that they had to fax the details off to Carmax Corporate to issue the checks and it would take another 4 - 6 weeks. I asked to speak to a manager and when she got on the phone told me that they did not have my correct address on file and the last time I called to correct it the check was already sent out. This was not relayed to me by the prior operator who by the way had sited the reason for not SENDING out the check was incorrect address. I informed her of my new address and asked the operator I had just spoken to told me another 4 - 6 weeks, she replied she didn't know. I wonder how many people they have working there that just don't know!!! How many depatments do I have to go through and how many different sub companies to get one refund check. It's all fine when you purchase the policy but when you cancel they give you the run around. It is now 06/05 and I still haven't recieved any check from them or any appologies for that matter!

Company: Carmax Auto Finance
Country: USA
State: Georgia
City: Kennesal
Address: PO BOX 440609
Phone: 8009253612

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