Smartautowarranty/carchex
Riped me off

After I paid 452 down payment and 2 payments of 226.00 they approved my claim of 1438.00 and left me with the remaining balance of 640.00. They stated my repair shop was not using the all data guidelines so that's why they was not paying full price. After I shopped around and found a better labor rate that was very close to the all data guidelines I was required to pay a portion out of pocket for that shop also. After my vehicle sat for 2 in half days waiting for approval I decided to cancel. They stalled for 3 days to get back to me so I started emailing and calling I finally got a email back explaining how much my refund will be. I paid 452 down and paid 2 payment of 226.00 and she sent a email saying my refund due is 224. I realize they prorate after 30 days but that's ridiculous remember they never provided no service to me. Now they say it will take 40-60 for my refund.

While shopping around for these Dutch bags 3 repairs shops informed me they never seen a Extended Warranty company pay full price of repairs there was always something wrong according to there guidelines. So my advice to all pay your self a monthly payment and have an emergency fund for your vehicles repairs and other unplanned events.

Company: Smartautowarranty/carchex
Country: USA
State: Maryland
City: Hunt Valley
Address: 10950 Gilroy Rd. Ste D

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