Allstate Insurance Co. (auto)
Told to pay $8 a day after insurance was cancelled

I went into the office to make my payment for May and was told that I needed to make payments for March and April. I conveniently had the carbon copy of the check I had written to cover those months, dated April 10th.

Upon further checking into their "not-so-up-to-date" system and finding no evidence of a returned check or "failure to pay" statements, the parent company or underwriters were called. After several minutes I was told that my insurance was cancelled on April 24th. Of course, I was stunned and sat there in disbelief. I was told that a letter was sent, but I don't remember receiving one.

Anyway, the notice of cancellation was dated April 3rd, I was in the office on April 10th to make the payment, and the cancellation was dated for April 24th. Obviously, the people who update the system must have been on vacation, and the rest of the staff don't know what to do as far as updating the system.

It should have been noted (in April) that there was a cancellation issued, and I should have been notified when I came into the office one week later, and none of this would be happening. Instead, I was told I have to pay $8 a day for driving without insurance, when all this could have been avoided. I am furious with them. I was paying $172.00 a month, too.

Company: Allstate Insurance Co. (auto)
Country: USA
State: New York
City: Buffalo
Address: 1335 Hertel Ave
Phone: 7168733771

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