Penske Truck Rental
Worst experience ever!

My partner and that I hired two 26' vans along with a vehicle provider to create a cross-country journey from Phoenix, AZ to Al. My buddy-in law went one-truck, my partner went another. Our two young children and that I used behind in my own vehicle. The journey went nicely before vehicle my spouse was operating smashed down in the centre of the Arizona leave... The children and that I went forward, making my buddy-in law and husband awaiting the tow vehicle privately of the street.

2 hours later the tow vehicle arrived.

After 2 hours within the store, it had been decided the vehicle wasn't fixable plus they would need to have another 26' vehicle shipped and all products transferred in one vehicle to a different.

Penske broker "guaranteed" me that people could be looked after which "skilled" movers might do the shifting in one vehicle to a different.

4 hours later, husband calls me to see me the Penske shipping man claimed he'dnot help transfer anything, Penske had requested the TECHNICIANS in the store to maneuver the things! Husband also shows me the fool technicians also DECREASED my front-loading washer, denting everything to heck... AFTER WHICH they allow the 50" projection Television slide-down the slam, operating right into a couple of additional products, damaging the display! Additionally they scratched our coffee-table, but which was minimal of my concerns whilst the additional products are extremely costly to correct/substitute. Named Penske, again, they guaranteed they'd look after us and we'd "simply need to complete an application" whenever we decreased the vans down.

Fast-forward 3 months... Penske directs claims adjuster to check out the broken products.

Fast-forward another week... organization responsible for reimbursing for statements calls me and informs me that they can just spend $125 to repair the desk since the repair center statements they did not contact it or machine... They LIED and stated my husband and brother-in-law moved these products once they were not actually about the vehicle using the products were transferred. Today we're out $1300 for that washer and $1500 to displace the 50" projection television THEY smashed!

This Is Actually The many backwards organization I Have actually employed... The client isn't usually right, because they are selecting to think 4 technicians from the podunk town beyond El Paso, Tx in the place of us to save lots of some money! I've transferred 6 occasions previously 4 decades for my profession... You are able to GUESS that I'll never employ Penske again and certainly will make certain all my buddies, household and acquaintances do not aswell! Avoid penske!!!

Company: Penske Truck Rental
Country: USA

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